User is unable to create Passkeys on his phone

Account Settings and Identity Creation: Gabo H Beaumont and Antonio review account and identity settings with the goal of creating an identity on Hypermedia. Antonio had a local identity only on the desktop app.

We switch to remote


Windows Edge Browser opened and signed in. The passkey was stored in Windows key manager:



Everything worked well. Until we tried to sign in from his phone (Android, Chrome Browser). The Android phone kept saying, " No passkeys installed."

We tried installing the Chrome Browser on his desktop and creating a new Passkey using Google Chrome key manager:


But the phone still didn't find any passkeys!

He is logged into Chrome on both desktop and mobile with the same email. However, he used a different email account to sign up for the Vault.

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